FAQ
1. How do I submit an order on your website?
Select your preferred fashion items, add them to your shopping cart, and follow the secure checkout steps carefully to complete your purchase efficiently without any inconvenience or interruptions throughout the entire ordering process.
2. What payment methods can I use here?
We accept multiple digital payment options, including UPI, online wallets, and net banking, ensuring every transaction remains secure, seamless, and quick for shoppers while maintaining a fully digitally-enabled and trusted checkout experience.
3. Is it possible to modify an order post-purchase?
Order modifications can be made only if processing has not yet started. Please contact our customer support team immediately after placing your order to request any modification or changes before your purchase enters the fulfillment stage.
4. Will I get an email confirming my order?
Yes, once your order is successfully verified, you will quickly receive a confirmation email containing complete product details along with a unique order reference number, ensuring you have full information for order verification and future reference.
1. What is the typical delivery duration?
Orders are generally delivered within 3-8 business days after dispatch, depending on courier service and your precise location details provided during checkout, ensuring timely delivery while keeping customers informed throughout the shipping process.
2. When will my order be dispatched post-payment?
Confirmed orders are packed and shipped within 1–2 business days. A dispatch notification email is sent promptly, providing complete order details and confirmation, ensuring customers are fully informed about their shipment and expected delivery.
3. Can I alter the shipping address after ordering?
Yes, address changes are allowed only before the parcel is dispatched. Kindly verify all address details carefully during the checkout process to avoid delivery delays or complications, ensuring your order reaches the intended location correctly.
4. What actions should I take if delivery is delayed?
If your order exceeds the expected delivery timeframe, please contact our customer support immediately. We will assist you quickly with updated tracking information and guidance to ensure your shipment reaches you as soon as possible.
1. Which products are eligible for returns?
Only unused, unwashed, undamaged products returned in their original condition with all tags fully intact are eligible for return. Items failing to meet these criteria will be declined and cannot be accepted for return processing or refunds.
2. How do I begin a product return request?
Go to the returns section on our website, select the products you wish to return, and carefully follow the instructions provided there to schedule a convenient pickup from your registered account address efficiently, safely, and securely.
3. Will I receive notifications about my return progress?
Yes, after verifying your return request, an automated confirmation email will be sent to your mail ID. Further updates regarding refund status or exchange progress will also be communicated consistently to keep you informed.
4. When can I expect my refund amount?
Refunds are processed within 5–7 working days after the returned products are carefully inspected and fully approved, ensuring you receive your rightful reimbursement promptly for any eligible merchandise returned to us.